Privacy Policy

What is the charter for?

At Fizzer, the protection of your personal data is a priority!

The purpose of this charter is to inform you of the methods by which we process your personal data.

Rest assured, we comply, in the collection and management of your data, with the 1978 law known as “Informatique et Libertés”, and now with the European regulation of April 27, 2016 (hereinafter: the “RGPD”).

What is personal data?

When you use our online site accessible at or via our mobile application compatible with iOS or Android (hereinafter together the "Platform"), we may ask you to communicate to us personal data about you in order to use our services (hereinafter, the “Services”).

The term "personal data" refers to all data that allows you to be identified as an individual.

What personal data does Fizzer collect?

As part of our activity and the Services we offer, we are required to collect a certain amount of information about you, and in particular your surname, first name, e-mail address, correspondence message as well as the photographs that you send us. communicate for the realization of the postcards.

This data may be collected when you use our Platform and our Services.

Who is in charge of the treatment ?


SAS RCS Lisieux 802 897 801
1 rue des Platanes


1. Use of your personal data

On what basis(s) is your data collected and used?

Contract: This collection is necessary in order to execute the contract concluded when you use our Services on our Platform
Legitimate interest: When you voluntarily provide us with personal data, we collect it in order to better respond to your requests for information on our Platform.

Legal obligation: When the processing of your data is necessary for compliance with a legal obligation to which we are subject

Consent: Regarding the collection and storage of your personal data through the cookies used on our Platform, or the sending of information and prospecting

For what purpose(s) is your data collected and used?

Create a file of users, subscribers and prospects.
Manage your access to our Services accessible on the Platform and their use.

Develop commercial and traffic statistics for our Platform.

Personalize responses to your requests for information.
Manage opinions of people on the Services or the content of the Platform.

Compliance with our legal and regulatory obligations
Measure the number of visits to the Platform, the number of page views and the activity of our users.

Sending information or prospecting

NB/ You can always refuse to send us your data, we will then inform you of the possible consequences of this refusal when this data is mandatory.

2. Recipients of the data collected

The following people may have access to your personal data:

(i) Our team,

(ii) The departments in charge of control (notably the statutory auditor),

(iii) our subcontractors (including Mailchimp, Zendesk, Stripe, Adminforest, Slack, One signal, AWS, Heroku, Tableau software).

The recipients of your personal data may also be public bodies, exclusively to meet our legal obligations, court officers, ministerial officers and bodies responsible for collecting debts.

Please note that your personal data will never be transferred, rented or exchanged for the benefit of third parties.

3. Duration of retention of personal data

The data is kept for the duration necessary for the execution of our mission, and for a period of:

- Are anonymized as of your unsubscription to the Fizzer Services.

- Are kept for a minimum period of three (3) years from the exercise of the right of opposition concerning the information allowing your right to be taken into account.

- Are kept for a period of five (5) years from your unsubscription to Fizzer Services or our newsletter, with regard to compliance with legal and regulatory obligations, as well as to allow proof of a right to be established. or a contract.

- Are kept for a period of thirteen (13) months concerning the cookies referred to in the article below.

4. Security

No worries ! We (and our subcontractors) have taken all the necessary precautions, as well as the appropriate organizational and technical measures to preserve the security, integrity and confidentiality of your personal data.

The use and transfer by Fizzer to any other application of information received from Google's APIs will be in accordance with Google API Services User Data Policy, including requirements for limited use.

5. Accommodation

Your data is kept and stored for the duration of its processing on the servers of Amazon Web Service (AWS) and Heroku, located in the European Union.

They are also likely to be hosted on the servers of Stripe or Mailchimp companies located in the United States.

These have adhered to the "Privacy Shield", which was deemed to offer an adequate level of protection by a decision of the European Commission of July 12, 2016 (See the adequacy decision). To find out more about the protection offered by the “Privacy Shield”, you can consult its website.


Cookies are text files, often encrypted, stored in your smartphone or browser. They are created when your smartphone or the browser loads an application or a website: the application or the site sends information to your smartphone or your browser, which then creates a text file.

Each time you return to the same application or site, your smartphone or browser retrieves this file and sends it to it.

We can distinguish different types of cookies, which do not have the same purposes:

Technical cookies are used throughout your navigation, in order to facilitate it and to perform certain functions. A technical cookie can for example be used to memorize your answers filled in a form or your preferences as regards the language or the presentation of an application, when such options are available.

We use technical cookies (Bugsnag, Crashlytics).

Social network cookies can be created by social platforms to allow website designers to share their content on said platforms. These cookies can be used in particular by social platforms to track the navigation of users on the sites concerned, whether or not they use these cookies.

We use social network cookies (Facebook, Appsflyer). These cookies are only placed if you give your consent. You can find out about their nature, accept or refuse them.

We also invite you to consult the privacy protection policies of the social platforms at the origin of these cookies, to find out about the purposes of use of the browsing information that they can collect thanks to these cookies and the methods to exercise your rights with these platforms.

Advertising cookies can be created not only by the website you are browsing, but also by other websites displaying advertisements, announcements, widgets or other elements on the page displayed. These cookies can be used in particular to carry out targeted advertising, that is to say advertising determined according to your navigation.

We use advertising cookies. These cookies are only placed if you give your consent. You can find out about their nature, accept or refuse them.

We also use Google Analytics, which is a statistical audience analysis tool that generates a cookie to measure the number of visits to our site, the number of page views and user activity. Your IP address is also collected to determine the city from which you connect. This cookie is only placed if you give your consent. You can accept or refuse it.

The Realytics analytical cookie is an audience measurement and statistics cookie, therefore exempt from consent according to the CNIL, used to measure the performance of advertisers' digital TV campaigns. In addition to measurement, Realytics offers optimization solutions or advanced audience measurement which may require obtaining free, explicit and unequivocal consent from the user. Realytics then becomes a data provider for the advertiser's partners, who must ensure the compliance of the operating partner. In both cases, the Realytics cookie undertakes to respect the data collected and not to collect any personal or sensitive data and can be deactivated from the Realytics opt-out page.

We remind you that you can oppose the deposit of cookies by configuring your browser or smartphone. Such a refusal could however prevent the proper functioning of the Platform.

7. Your rights

What are your rights over your data?

Right to information

This is precisely the reason why we have drawn up this charter.

Permission to access

You have the right to access all your personal data at any time

Right of rectification

You have the right to rectify your inaccurate, incomplete or outdated personal data at any time.

Right to limitation

You have the right to obtain the limitation of the processing of your personal data in certain cases defined in art. 18 of the GDPR

Right to portability

You have the right to receive your personal data in a readable format and to require their transfer to the recipient of your choice

Right to be forgotten

You have the right to request that your personal data be erased, and to prohibit any future collection

Right to lodge a complaint

with a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a violation of the applicable texts

Right of objection

You have the right to object to the processing of your personal data. Note, however, that we may continue to process them despite this opposition, for legitimate reasons or the defense of legal claims.

Regarding prospecting, you can oppose it at any time via the unsubscribe link at the bottom of each of our prospecting emails.

Right to set guidelines after your death

relating to the storage, erasure and communication of your personal data, and designating a person in charge of their execution if necessary.

You can send them to a digital trusted third party certified by the CNIL when it comes to general directives, or to the contact details below for your specific directives.
You can change or revoke your guidelines at any time.
You can exercise the above rights by writing to us at

Or at the following address: FIZZER - 15 rue Edouard Herriot - 14160 Dives-Sur-Mer.

Thank you for providing us, on this occasion, with a copy of a signed identity document.

8. Entry into force

This charter entered into force on October 30, 2018.

9. Changes

We reserve the right, at our sole discretion, to modify this charter, in whole or in part, at any time.

These changes will come into force as of the publication of the new charter. Your use of the Platform following the entry into force of these modifications will constitute recognition and acceptance of the new charter. Failing this and if this new charter does not suit you, you will no longer have to access our Platform.