Privacy Statement

What's the charter for?

At Fizzer, the protection of your personal data is a priority!

The purpose of this charter is to provide you with information about the way we process your personal data.

You can rest assured that when collecting and managing your data, we are fully compliant with the so-called "Informatique et Libertés" law of 1978 (the French data protection act) and now with the (new and much-discussed) European data protection regulation of 27 April 2016 (hereafter referred to as the "GDPR").

What is personal data?

During your use of our website, which is accessible online at the address or of our mobile application which is compatible with iOS or Android (hereafter referred to as the "Platform"), we may ask you to supply us with personal data concerning you in order to use our services (hereafter referred to as the "Services").

The term "personal data" refers to all data making it possible to identify you as an individual.

Which personal data is collected by Fizzer?

During our activities and via the Services which we propose, we may gather a certain amount of information concerning you, including your last name, first name, email, password, phone number, postcards texts and photos.

This data may be collected when you use our Platform and our Services.

Who is the data controller?

SAS RCS Lisieux 802 897 801
15 rue Edouard Herriot
14160 Dives-Sur-Mer

1. The use of your personal data

On which bases is your data collected and used?

Contract : This collection is necessary to implement the contract concluded when you use our Services on our Platform
Legitimate Interest : When you supply personal data voluntarily, we collect it in order to better able to meet your requests for information on our Platform.

Legal Obligation : When the processing of your data is necessary to comply with the legal obligations to which we are subject

Consent : This involves the collection and storage of your personal data via cookies used on our Platform or the sending of information and prospection material

For which end purpose(s) is your data collected and used?

Creating a database of users, registered members and prospects.
Managing your access to our Services accessible via the Platform and their use.

The preparation of business statistics and those concerning visits to our Platform.

Personalizing replies to your requests for information.
Managing people's opinions concerning the Platform’s Services or content.

Compliance with our legal and regulatory obligations
Measuring the number of visits to the Platform, the number of page views and our users’ activities.

Sending information or prospection material

NB/ You may always refuse to supply us with your data and we will then inform you of any possible consequences this refusal may have when the provision of such data is mandatory.

2. Recipients of the collected data

The following will have access to your personal data:

(i) Our team,

(ii) The services handling inspection activities (including the auditors of corporate accounts),

(iii) Our subcontractors (and in particular Mailchimp, Zendesk, Stripe, Adminforest, Slack, One signal, AWS, Heroku, Tableau software.)

Not forgetting the following: public authorities, legal officers (bailiffs, notaries, etc.), ministerial officers and debt collection organisations.

Your personal data will never be transferred to, leased to or exchanged with third parties.

3. Personal data retention period

The data is stored for the whole length of your registration for our Services and:

- anonymised from your unsubscription date.

- Kept for a period of three (3) years minimum as from the date on which you exercise your right of opposition concerning information making it possible to exercise your rights.

- Kept for a period of five (5) years as from your unsubscription date concerning compliance with legal and regulatory obligations and in order to make it possible to establish proof of a right or a contract.

- Kept for a period of thirteen (13) months concerning the cookies mentioned in the article below.

4. Security

No worries here! We (and our subcontractors) have taken all necessary precautions in addition to the appropriate organisational and technical measures to protect the security, integrity and privacy of your personal data.

5. Hosting

Your data is stored for the whole duration of its processing, on servers located in France and Europe.

It may also be hosted on the servers of the companies Stripe or Mailchimp located in the United States.

These are covered by the "Privacy Shield", which has been judged to offer an adequate level of protection in a decision by the European Commission of 12 July 2016 (please see the adequacy decision). For further information concerning the protection offered by the "Privacy Shield", please visit its website.


Cookies are text files, often encrypted, which are stored on your smartphone or browser. They are created when your smartphone or browser loads an application or website: the application or the website sends information to your smartphone or your browser, which then creates a text file.

Whenever you return to the same application or website, your smartphone or browser accesses this file and sends it to the application/website concerned.

There are different types of cookies, which don't all have the same end purpose:

Technical cookies are used during your browsing, to facilitate it and to implement certain functions. As an example, a typical cookie can be used to remember the information you entered in a form or your language or layout preferences for an application, when such options are available.

We use technical cookies (including in particular Bugsnag, Crashlytics).

Social network cookies may be created by social network platforms to enable website designers to share their content on the said platforms. Among other things, these cookies may be used by the social network platforms to track users’ browsing behaviour on the sites concerned, whether or not they use these cookies.

We use social network cookies (Facebook, Appsflyer).

We also invite you to consult the privacy protection policies of the social network platforms which create these cookies, to familiarise yourself with the end purposes for which the browsing information they gather via these cookies may be used, and for instructions on how to exercise your rights vis-a-vis these platforms.

Advertising cookies may be created not only by the website which you are browsing but also other websites displaying advertising, announcements, widgets or other content on the page displayed. Among other things, these cookies may be used to carry out targeted advertising, i.e. advertising based on your browsing information.

We use advertising cookies.

We also use Google Analytics, which are a statistical audience analysis tool generating a cookie making it possible to measure the number of visits to our Platform, the number of page views and the users’ activities.

Realytics’ cookies can be qualified as an “audience measurement and statistics cookie”, exempt from any consent, used to measure the performance of TV campaigns in digital. As for optimization and advanced measurement solutions, it is mandatory to seek explicit consent. In this case, Realytics becomes a data provider for the advertiser’s partners, and the advertiser needs to make sure they’re RGPD compliant. In both cases, Realytics’ cookies don’t store any personal or sensitive data and anyone can choose to be excluded from the use of the Realytics’ tracker by going on Realytics’ opt-out page.

We would like to remind you that you may oppose the placing of cookies on your device by configuring your browser or smartphone to this effect. However, such refusal may prevent the Platform from working properly.

7. Your rights

What are your rights concerning your data?

The right to information

It's for this reason that we have drafted this charter

Right of access

You have the right to access all of your personal data at any time

Right of rectification

You have the right to rectify your personal data at any time if this is inaccurate, incomplete or obsolete

The right to limitation

You have the right to demand that the processing of your personal data be restricted in certain cases described in art.18 of the GDPR

The right to data portability

You have the right to receive your personal data in a readable format and to demand its transfer to the recipient of your choice

The right to be forgotten

You have the right to demand that your personal data be deleted and to prohibit any future collection of it

The right to complain

to an authorised regulatory authority (in France, the CNIL), if you consider that the processing of your personal data violates the applicable texts

The right to opposition

You have the right to oppose the processing of your personal data. However, please note that we may continue to process it despite this opposition, on legitimate grounds or to defend rights in court.

Regarding prospection, you may oppose this at any time via the unsubscribe link located at the bottom of each of our prospection e-mails.

The right to leave instructions for after your death

concerning the storage, deletion and communication of your personal data, designating the person responsible for implementing these if necessary.

You may send them to a digital trusted third party certified by the CNIL (French data protection authority) in the case of general instructions, or to the contact details below for your specific instructions, or to the contact details below for your specific instructions.
You can modify or revoke your instructions at any time.
You may exercise the above-mentioned rights by writing to us at

or the following address for those who prefer to contact us by post : FIZZER - 15 rue Edouard Herriot - 14160 Dives-Sur-Mer.

When contacting us, please supply a copy of a signed identity document.

8. Applicability date

This charter takes effect on October 30, 2018.

9. Modifications

We reserve the right to partially or wholly modify this charter at any time at our sole discretion.

These modifications will take effect as from the publication date of the new charter. Your use of the Platform once these modifications have taken effect constitutes your acknowledgement and acceptance of the new charter. Failing this, if this new charter is unacceptable to you, you must no longer access our Platform.