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Terms and Conditions of Sale and Use

1. Scope of Application

1.1 These Terms and Conditions of Sale and Use apply as of right between Fizzer and any visitor or user of the service (hereinafter called a “ User ”) offered on the sites fizzer.com and fizzer.fr as well as on the Fizzer Application (hereinafter altogether called the “Site”). Site »).

The document is accessible and printable at any time through a direct link placed at the bottom of the site’s pages.

Fizzer offers its Users an On-line Service that allows editing, publishing, digital conservation and sending of customized postcards via the Site (hereinafter called the “ Services »).

La version applicable des conditions générales de vente et d’utilisation est celle consultable en ligne sur le Site à la date de la commande de l’Utilisateur, dont un exemplaire lui est adressé avec sa confirmation de commande.

Les présentes conditions générales de vente et d’utilisation prévalent sur toutes autres conditions générales ou particulières non expressément agréées par la société FIZZER.

1.2 FIZZER propose à ses Utilisateurs un service en ligne qui permet l'édition, la publication, la conservation numérique et l'envoi de cartes postales, gazettes, faire-part et autres produits personnalisés, par l’intermédiaire du Site (ci-après, les « Services»).

2. Operator of the Site and Services

The Site and Services are operated by the Fizzer Company, a simplified joint stock company, registered with the RCS LISIEUX under the number 802 897 801, whose registered Head Office is located at 15 rue Edouard Herriot, 14160 Dives-sur-Mer (hereinafter called “ FIZZER »).

Fizzer can be contacted at the following address, including for any claims:

Postal Address: 15 rue Edouard Herriot – 14160 Dives-sur-Mer

E-mail: hello@fizzer.com

3. Access to the Site and Services

3.1 Legal Capacity

The Site and Services are available:

  • To any natural person with full legal capacity to commit to the present Terms and Conditions of Sale and Use. A natural person who does not have full legal capacity may only access the Site and Services with the consent of his/her legal representative.
  • To any legal person acting through a natural person who has the legal capacity to contract on behalf of and for the account of the legal person.

 

3.2 Site and Services Dedicated to Individuals

The Site and Services are only available to Individuals and are not intended for Professionals, understood as all natural or legal persons being employed other than occasionally.

4. Acceptance of the General Terms and Conditions of Sale and Use

Acceptance of these Terms and Conditions of Sale and Use is indicated by a Check Box on the Registration Form. This acceptance can only be complete. Any conditional subscription shall be considered null and void. The User who does not agree to be bound by these Terms and Conditions of Sale and Use must not access the Site or use the Services.

5. Site Registration

5.1 The use of the Services requires the User to register on the Site via his/her personal Facebook account or by completing the Form provided for this purpose. The User must provide all the information marked as mandatory. Incomplete registration will not be valid.

Registration automatically leads to the opening of an account in the name of the User (hereinafter called the “ Account ”) giving the User access to a personal area (hereinafter called the “ Personal Space ”) that allows him/her to manage his/her use of the Services in a form and according to the technical means that FIZZER deems most appropriate to render such Services.

The User guarantees that all information provided on the Registration Form is accurate, up-to-date, truthful, and is not misleading.

The User agrees to update the information in his/her Personal Space in the event that the information has changed, so that it always corresponds to the aforementioned criteria.

The User is aware of and agrees that the information entered for the purpose of creating or updating his/her Account acts as a Proof of Identity. The information entered by the User binds the User as soon as it is validated.

5.2 The User may access his/her Personal Space at any time after having logged in with his/her login details and password.

The User agrees to personally use the Services and not allow any Third Party to use the Services in his/her place or on his/her behalf, except if they bear full responsibility.

Likewise, the User is responsible for maintaining the confidentiality and security of his/her Username and Password, all access to the Site with the latter being deemed to be made by the User. The User must immediately contact FIZZER using the contact details mentioned in Article 2 of these Terms and Conditions of Sale and Use if the User notices that his/her Account has been used without his/her knowledge. The User acknowledges FIZZER’s right to take all appropriate measures in such a case.

6. Description of the Services and Products

6.1 Les Services permettent l’édition, la publication, la conservation numérique et l’envoi par voie postale de cartes postales, de gazettes, faire-part et autres produits personnalisés par l’Utilisateur depuis le Site (ci-après, les « Produits»).

6.2 Avant toute commande en ligne et en application notamment des dispositions de l’article L 111-1 du Code de la consommation, l’Utilisateur peut prendre connaissance, sur le Site, des caractéristiques de chaque Produit qu’il désire commander.

Les Produits sont fabriqués et personnalisés à la commande, et sous réserve de la possibilité de les commander le cas échéant.

Les photographies et les descriptions des Produits proposés à la vente en ligne sont les plus précises possibles. Elles n’engagent FIZZER que pour ce qui est indiqué précisément. L’Utilisateur est toutefois informé et accepte que certaines caractéristiques des Produits et notamment leur couleur peuvent ne pas correspondre exactement aux photographies présentées sur le Site, du fait de contraintes techniques.

Les Produits peuvent être composés d’une ou plusieurs photographies d’images personnelles de l’Utilisateur téléchargées depuis son ordinateur, smartphone ou tablette, d’un message adressé au destinataire du Produit ainsi que des coordonnées dudit destinataire.

6.3 Le destinataire des Produits peut être domicilié dans tous les pays listés à l’article 11.

6.4 An Internet Access is mandatory to use the Services. The User must have all necessary equipment, including a computer, tablet or smartphone, or any other connection tools, to ensure a connection to the Internet and to downloadable data, files and digital photographs.

6.5 FIZZER reserves the right to offer any other Services it deems useful, in any form and according to the functionalities and technical means that FIZZER deems most appropriate to render the Services hereby mentioned.

7. Crédits

7.1 Pour pouvoir passer une commande, l’Utilisateur doit acheter des crédits valant pour un ou plusieurs Produits (ci-après, les « Crédits»).

7.2 Les tarifs des Crédits sont dégressifs en fonction de la quantité achetée.

7.3 Lorsqu'un même Produit est envoyé à plusieurs destinataires, le nombre de Crédits déduits correspond aux crédits utilisés pour commander le Produit unitairement, multiplié par le nombre de destinataires du Produit.

7.4 L’Utilisateur peut utiliser ses Crédits au cours des 6 (six) mois suivants son achat ou sa dernière utilisation de Crédits sur son Compte. S’il n’a pas utilisé un ou plusieurs Crédit(s) pendant 6 (six) mois et qu’il dispose encore de Crédits sur son Compte, FIZZER contactera par tout moyen écrit l’Utilisateur avec un préavis d’un (1) mois afin de l’informer de la nécessité d’utiliser ses Crédits. Au bout de 6 (six) mois sans utilisation d’un ou plusieurs Crédit(s), ou sans connexion sur son Compte, les Crédits de l’Utilisateur sont supprimés.

7.5 Credits are linked to an Account and cannot be transferred to another Account.

7.6 Il est possible pour un Utilisateur d'offrir des Crédits par l'intermédiaire de carte cadeau, via son Compte. Les cartes cadeaux sont envoyées directement après le paiement au bénéficiaire de la carte cadeau à l’adresse email renseignée par le titulaire du Compte. Le titulaire du Compte se porte fort de l’exactitude de l’adresse email du bénéficiaire renseignée. Sur chacune des cartes cadeaux figure un code à insérer sur le Site pour obtenir les Crédits. Chaque code est unique et utilisable une seule fois par le bénéficiaire.

8. Commande

8.1 L'Utilisateur passe commande des Services et des Produits par internet, en se connectant à son Compte (ci-après, une « Commande »). Une fois sur son Compte, il sélectionne les Crédits ou Produits souhaités et procède au paiement, pour les Crédits, via le prestataire de paiement STRIPE, et, pour les Produits, via le système de Crédits proposé sur le Site.

8.2 FIZZER cannot be held responsible for any failure occurring during the Order procedures.

8.3 Toute Commande parvenue à FIZZER est réputée ferme et définitive. A l’issue de sa Commande, l’Utilisateur reçoit par email une confirmation de celle-ci qui :

(i) récapitule les éléments de la Commande et, pour les Produits, le délai prévu pour la livraison,

(ii) comporte les conditions générales en vigueur au jour de la Commande.

L’Utilisateur doit s’assurer que les coordonnées renseignées dans son Compte ou communiquées lors de sa Commande sont correctes et qu’elles lui permettent de recevoir l’email de confirmation de sa Commande. A défaut de réception de celui-ci, l’Utilisateur doit contacter FIZZER aux coordonnées mentionnées à l’article 2.

FIZZER recommande à l’Utilisateur de conserver les informations contenues dans la confirmation de Commande. La confirmation de Commande est réputée reçue par l’Utilisateur lorsqu’il peut y avoir accès.

L'Utilisateur peut modifier l’adresse d’envoi d’un Produit dans un délai de 1 (une) heure suite à sa Commande.

8.4 Toute(s) Commande(s) implique expressément l'adhésion sans réserve aux présentes conditions générales de vente et d’utilisation qui prévalent sur toutes autres conditions.

8.5 La date de validation de la Commande correspond à la date de paiement en ligne.

9. Prix - Paiement

9.1 Les prix des Services et Produits vendus sont ceux figurant sur le Site le jour de la Commande.

9.2 FIZZER reserves the right to change its prices at any time, but accepts to apply the rates in force as indicated to the User at the time the Order was placed. The prices of the services are expressed in Euro all taxes included, excluding the cost of delivery.

9.3 Les paiements des Crédits sont effectués par carte bancaire. Les paiements sont réalisés via le système sécurisé STRIPE qui utilise le protocole SSL (Secure Socket Layer), assurant que les informations transmises sont cryptées par un logiciel et qu'aucun tiers ne peut en prendre connaissance au cours du transport sur le réseau. FIZZER n'a en aucun cas accès à ces coordonnées.

9.4 La Commande est validée et traitée par FIZZER dès la confirmation du paiement. FIZZER se réserve le droit de suspendre ou d’annuler toute exécution d’une Commande, quelle que soit sa nature et niveau d’exécution, en cas de défaut de paiement ou paiement partiel de toute somme qui serait due par l’Utilisateur, en cas d’incident de paiement, ou en cas de fraude ou tentative de fraude relative à l’utilisation du Site, y compris à l’occasion de Commandes antérieures.

9.5 Si l’Utilisateur dispose sur son Compte de Crédits, les prix des Commandes ultérieures sont décomptés de ses Crédits.

9.6 The price remains the same for a shipment from France or from abroad, and to France or to foreign countries.

Attention : En dehors de l’Union Européenne ainsi que dans les DOM-TOM, des droits de douane ou taxes locales sont susceptibles d’être exigibles et peuvent être facturés à réception du colis par l’Utilisateur ou le destinataire, en sus du prix payé à FIZZER. Ces droits et taxes, dont FIZZER ne peut pas déterminer à l’avance le montant exact et dont elle ne peut donc pas informer l’Utilisateur préalablement à sa Commande, restent à la charge de l’Utilisateur, qui est seul responsable du bon accomplissement des éventuelles déclarations et/ou formalités y afférentes.

10. Referrals

10.1 Il est possible pour un Utilisateur de parrainer un futur utilisateur, via son Compte, afin de lui faire découvrir les Services. L’Utilisateur est limité à 10 parrainages au cours de son inscription aux Services.

10.2 Every User detains a unique referral code on his/her Account.

When giving his/her referral code to a person he/she wishes to refer, the Referee and the Referrer will each receive two (2) Credits on their Account when the Referee, or New User, makes his/her first payment. The Referee enters the code in the “Promotional Code” field of the section “Buy Credits” by making sure he/she clicks on the “Submit” button for the code to be taken into account.

10.3 FIZZER reserves the right to offer any other Referral Programmes it deems useful, in any form and according to the functionalities and technical means that FIZZER deems most appropriate.

11. Shipping

11.1 Les Produits payés sont livrés à l'adresse du destinataire indiquée dans la Commande, par les services postaux en France et à l’international. Les Utilisateurs sont expressément informés que le Site ne propose la livraison de Produits que vers les territoires suivants : monde entier.

11.2 Le délai de réception de la carte peut varier de 2 (deux) à 21 (vingt et un) jours ouvrés à compter de la validation de la Commande. Le délai mentionné est un délai moyen, en fonction de la destination.

A défaut de livraison dans le délai ci-dessus, l’Utilisateur peut résoudre la Commande, par lettre recommandée avec accusé de réception ou par un écrit sur un autre support durable, si, après avoir enjoint FIZZER, selon les mêmes modalités, d'effectuer la livraison dans un délai supplémentaire raisonnable, elle ne s'est pas exécutée dans ce délai.

Le contrat est considéré comme résolu à la réception par FIZZER de la lettre ou de l'écrit l'informant de cette résolution, à moins qu’elle ne se soit exécutée entre-temps. En cas de résolution du contrat selon les modalités ci-dessus, l’Utilisateur sera remboursé de l’intégralité des sommes qu’il aura payées, y compris les frais de livraison, au plus tard dans les 14 (quatorze) jours suivant la date à laquelle le contrat aura été dénoncé.

FIZZER se réserve la possibilité en tout état de cause de se rapprocher de l’Utilisateur afin de lui proposer des solutions alternatives de remboursement du prix des Produits et des frais de livraison. L’Utilisateur devra exprimer explicitement et sur support durable son acceptation du choix d’un mode de remboursement alternatif.

11.3 FIZZER reserves the right to refuse to make a delivery or to honour an Order coming from a User who has not completely or partly paid a previous Order, or with whom a payment dispute is under litigation.

12. Printing and Technical Limits

The printing of a map is done with digital presses. Our prints may be completed together with other print runs (i.e. grouped with other customers’ projects) or created individually. The User accepts without reservation the technical constraints associated with this type of printing:

Binding tolerances of approximately +/- 2 mm per side,

Printing tolerances of approximately +/- 2 mm per side,

Slight variations in colours,

In case of reprinting, even from identical files, the colour rendering can never be 100% identical.

FIZZER’s liability may not be incurred on any printing, colorimetry, font defects as well as on trap technique, monospaced font (fixed-pitch) and image conversion defects, on the assumption that these defects are present on the files provided by the User.

13. Right of Withdrawal

Si l’Utilisateur est une personne physique qui utilise les Services en dehors de toute activité professionnelle et pour ses besoins privés, il est informé qu’il bénéficie pour les Services et Produits non personnalisés d’un droit de rétractation d’un délai de 14 (quatorze) jours à compter de son inscription sur le Site. Il peut exercer ce droit en adressant à FIZZER aux coordonnées mentionnées à l’article 2, avant l’expiration du délai susvisé, le formulaire figurant en Annexe des présentes

L’Utilisateur est toutefois expressément informé et accepte que les Produits personnalisés qu’il commande sont considérés comme des biens confectionnés selon ses spécifications et nettement personnalisés. Conformément aux dispositions de l'article L.221-28 du Code de la consommation, l’Utilisateur reconnaît que ces Produits ne donnent pas lieu à un droit de rétractation.

L’Utilisateur est également expressément informé et accepte que, s’il effectue une commande d’un Service ou d’un Produit non personnalisé selon les modalités prévues aux articles 8 et 9, avant l’expiration du délai ci-dessus, FIZZER aura alors pleinement exécuté ses Services avant la fin du délai de rétractation. En conséquence, l’Utilisateur renonce expressément, dans cette hypothèse, à son droit de rétractation, qui ne pourra donc pas être exercé, conformément à l’article L.221-28 du Code de la consommation.

14. User Obligations

Without prejudice to the other obligations provided herein, the User agrees to comply with the following obligations.

14.1 The User agrees, in his/her use of the Services, to respect the laws and regulations in force and not to infringe the rights of third parties or public order.

The User is also solely responsible for the proper completion of all administrative, fiscal and/or social formalities and any payments of contributions, and taxes of any kind that he/she may have related to his/her use of the Services. FIZZER’s responsibility will in no case be incurred in this respect.

14.2 The User expressly undertakes to provide FIZZER with sincere and true information about himself/herself. This information, transmitted as part of the Orders, is indeed necessary for processing, sending and tracking all Orders. FIZZER is allowed to record and use, by computer processing means, the information provided by the User. FIZZER will then be able to send any User who provided his/her contact information and having consented to do so, postal mail or e-mails.

14.3 The User acknowledges, after visiting the Site and having learnt the characteristics and constraints, in particular those that are technical, of all the Services. The User is solely responsible for his/her use of the Services.

14.4 The User agrees to make his/her use of the Services strictly personal. Consequently, the User is prohibited to assign, grant or transfer all or any of his/her rights or obligations hereunder to any third party in any way whatsoever.

14.5 The User agrees to provide FIZZER with all information necessary for the proper performance of the Services. More generally, the User agrees to actively cooperate with FIZZER for the proper execution hereof.

14.6 The User is solely responsible for all types of Contents (editorial, graphic, photographic or other, including the name and/or image eventually chosen by the User to identify him/her on the Site, as well as the photos and texts used for postcards) that he/she disseminates as part of the Services (hereinafter called the “ Contents »).

The User agrees that FIZZER has all the rights and authorizations necessary for the diffusion of those Contents.

The User agrees to ensure that the Contents are lawful, that they do not infringe public order, good moral standards or third party rights, do not violate any legislative or regulatory provision and overall, are in no way likely to put the civil or criminal liability of FIZZER at stake.

The User is equally forbidden to disseminate, without this list being exhaustive, the following:

  • Pornographic, obscene, indecent, offensive, defamatory, abusive, violent, racist, xenophobic or revisionist Contents that are inappropriate for a family audience,
  • injurieux, violents, racistes, xénophobes ou révisionnistes,
  • Counterfeit Contents,
  • Contents that infringe a third-party image,
  • Contents that are false, misleading or that proposes or promotes illegal, fraudulent or deceptive activities,
  • Contents that are harmful to third-party computer systems (such as viruses, worms, Trojan horses, etc.),
  • And more generally, Contents that may infringe the rights of third parties or Contents that are prejudicial to third parties, in any manner and in any form whatsoever.

14.7 The User agrees that every person depicted in those Contents has given their agreement for the use and dissemination of their image. Only unique reproduction serving the private use of the User is authorized. Any other reproduction, distribution, transmission or publication performed without the prior consent of the copyright holders is prohibited.

FIZZER reserves the right to terminate the access to all Services for a User transmitting litigious Contents without any prior procedure.

14.8 The User acknowledges that the Services offer him/her an additional solution, not an alternative to sending postcards and that this solution does not replace other means which the User may have to further achieve the same goal.

14.9 The User must take the necessary measures to safeguard by his/her own means, the information of his/her Personal Space that he/she deems necessary, of which no copy will be provided.

14.10 The User is aware and agrees that the implementation of the Services requires that he/she is connected to the Internet and that the quality of the Services depends directly on this connection, for which he/she is solely responsible.

15. Guarantee

The User safeguards FIZZER against any complaints, claims, actions and/or demands that FIZZER may suffer as a result of the breach by the User of any of his/her obligations or guarantees under these Terms and Conditions of Sale and Use.

The User agrees to indemnify FIZZER for any loss it may suffer and to pay it any costs, charges and/or convictions that it may have to bear as a result.

16. Prohibited Behaviour

16.1 It is strictly forbidden to use the Services for the following purposes:

  • For the practice of illegal or fraudulent activities, or for activities that affect the rights or safety of third parties,
  • For the violation of public order or breach of current laws and regulations,
  • For hacking into a third party computer system or any activity likely to harm, control, interfere or intercept all or part of a third party’s computer system, violating its integrity or safety,
  • For sending unsolicited and/or prospecting e-mails or for commercial solicitation,
  • For manipulations intended to improve the referencing of a third-party site,
  • les manipulations destinées à améliorer le référencement d’un site tiers,
  • For the assistance or incitement, in any form or by any means, to one or more of the acts and activities described above,
  • And more generally for any practice which diverts the Services for purposes other than those for which they were designed.

16.2 Users are strictly prohibited from copying and/or misappropriating the concept, technologies or any other element of the FIZZER Website for their own purposes or those of third parties.

16.3 The following is also strictly prohibited: (i) any behaviour likely to interrupt, suspend, slow down or prevent the continuity of the Services, (ii) any intrusion or attempted intrusion into the FIZZER systems, (iii) any misuse of the site’s system resources, (iv) any action likely to impose a disproportionate burden on the infrastructure of the site, (v) any breach of security and authentication measures, (vi) any act likely to breach the financial, commercial or moral rights and interests of FIZZER or the Users of its Site, and more generally (vii) any breach of these Terms and Conditions of Sale and Use.

16.4 It is strictly forbidden to monetize, sell or concede all or part of the access to the Services or the Site, as well as the information that is hosted and/or shared.

17. Penalties for Breaches

If the event of a breach of essential duty on the part of the User under these Terms and Conditions of Sale and Use, FIZZER reserves the right to suspend or terminate the User access to all or part of the Services, with immediate effect, by letter, fax or e-mail. Pursuant to this clause, the cancellation takes effect automatically on the date FIZZER sends the notification in writing to the User. This automatically and without prior notice deletes the User’s Account, without prejudice to the other consequences possibly resulting in the application of the General Terms and Conditions of Sale and Use.

18. FIZZER’s Liability and Warranty

18.1 FIZZER agrees to provide the Services diligently and according to the best practices, given that an obligation of means weighs on itself, excluding any performance obligation, which the Users recognize and expressly accept.

18.2 FIZZER does not warrant to Users (i) that the Services, subject to constant research to improve performance and progress, will be free from errors, defects or faults, (ii) that the Services, being standard and not proposed for the sole purpose of a given User according to his/her own personal constraints, will specifically meet his/her needs and expectations.

18.3 In any event, the liability that may be incurred by FIZZER under this agreement is expressly limited to proven direct damages suffered by the User.

18.4 FIZZER cannot be held responsible for delays, disruptions or strikes of postal services, means of transport and/or communication or in case of force majeure that would prevent or delay the delivery of postcards.

FIZZER cannot be held liable for late delivery or loss of a postcard that is not directly attributable to FIZZER. The delivery times mentioned on the Site are for information purposes only and are subject to change.

No degradation linked to the transport of the postcards will jeopardize the contractual liability of FIZZER.

18.5 The postcards sent as part of the Service remain within the framework of private correspondence; therefore FIZZER performs no real control on messages, photographs and other Contents sent.

Consequently, FIZZER cannot be held responsible for the Contents, whose authors are third parties, any possible claim shall be directed first to the author of the Contents in question.

The Contents which are harmful to a third party may be notified to FIZZER in accordance with the Terms and Conditions of Sale and Use set out in Article 615 of Law No. 2004-575 of 21 June 2004 to support confidence in the digital economy, FIZZER reserves the right to take the steps described in Article “Penalties for Breaches” and transmit the Contents involved to the authorities.

The files stored, used and transmitted as part of the Service are the sole responsibility of the User. Therefore, only the User of the Service shall assume civil and criminal liability for Contents transmitted via the Service. The User agrees not to store, download or upload any data that is prohibited, illicit, illegal, contrary to morality, decency, or public order and damaging or is likely to infringe the rights of others.

18.6 FIZZER cannot be held liable by a third party in case of misuse of the Service, especially if the User sends a very large quantity of postcards.

FIZZER cannot be held liable for indirect potential prejudice that the User may encounter from receiving or using the Service. The Parties recognize that are especially regarded as consequential damages, any moral, business and financial prejudices, as well as any action taken against the User by a third party; this list not being considered as exhaustive.

18.7 The postcards can be sent to unintended recipients if the address specified at the time of the Order is incorrect. In this case, FIZZER cannot be held responsible.

18.8 The User agrees to reimburse FIZZER for any request, complaint or condemnation it would be subject to following the non-compliance with the Terms and Conditions of Sale and Use and/or following messages transmitted through the Service.

18.9 FIZZER reserves the right, at any time, to modify, temporarily or permanently interrupt all or part of the Service and that without having to inform the Users in advance. FIZZER cannot be held responsible to the User or any third party for any modification, suspension or discontinuance of the Service.

Moreover, FIZZER agrees to conduct regular checks to verify the functioning and accessibility of the Site. As such, FIZZER reserves the right to temporarily interrupt access to the Site for maintenance reasons. Similarly, FIZZER cannot be held responsible for temporary difficulties or the inability to access the Site due to external circumstances, force majeure, or even due to disruption of telecommunication networks.

18.10 FIZZER shall not be held liable for any inconvenience or damage arising from the use of the Internet and which is totally outside the diligence and precautions taken by FIZZER. In particular, any disruption in the provision of the Service, or any external intrusion or presence of computer viruses, shall be considered the responsibility of FIZZER.

18.11 The printing quality of the photographs on the front of the postcards depends on the material and cameras used. The User agrees that the quality of the photos on the paper card can be less vivid than on a screen. Therefore, FIZZER cannot be held responsible for the poor quality of a photo which would come from the User’s hardware. FIZZER cannot be held further responsible for the poor quality of the printing of the photo due to the poor quality or insufficient resolution of the photo downloaded as part of the Service.

19. Garanties légales

19.1 L’Utilisateur bénéficie des garanties légales de non-conformité ainsi qu’à raison des vices cachés de la chose vendue, en ce compris les défauts de conformité résultant de l’emballage des Produits commandés sur le Site.

 

19.2 Si l’Utilisateur constate que le Produit qui lui a été livré présente un défaut, un défaut de conformité ou est endommagé, il doit en informer FIZZER aux coordonnées mentionnées à l’article 2 des présentes, en lui indiquant la nature du défaut, de la non-conformité ou du dommage constaté et en lui envoyant tout justificatif utile, notamment sous la forme de photographie(s).

 

19.3 FIZZER organisera avec le transporteur de son choix les modalités du retour, dont elle informera l’Utilisateur par tout moyen utile. FIZZER supportera les frais de ce retour.

 

19.4 Les Produits doivent impérativement être retournés à FIZZER dans leur emballage d’origine. Ils doivent être accompagnés de la copie de la facture d’achat correspondante.

Les retours des Produits ne respectant pas les modalités décrites ci-dessus ne pourront pas être pris en compte.

 

19.5 FIZZER procédera aux vérifications nécessaires et proposera à l’Utilisateur le remplacement du Produit dans la mesure du possible. Si le remplacement du Produit est impossible, FIZZER remboursera à l’Utilisateur l’intégralité du prix payé pour le Produit ainsi que les frais de livraison correspondants, par tout moyen utile, dans les meilleurs délais et au plus tard dans les 14 (quatorze) jours suivant la date à laquelle FIZZER l’aura informé de l’impossibilité de remplacer le Produit.

 

Il est rappelé que, lorsqu'il agit en garantie légale de conformité, tout consommateur :

  • bénéficie d'un délai de 2 (deux) ans à compter de la délivrance du bien pour agir ;
  • peut choisir entre la réparation ou le remplacement du bien, sous réserve des conditions de coût prévues par l’article L217-9 du Code de la consommation ;
  • est dispensé de rapporter la preuve de l'existence du défaut de conformité du bien durant les24 (vingt-quatre) mois suivant sa délivrance.

Il est également rappelé que la garantie légale de conformité s'applique indépendamment de toute garantie commerciale éventuellement consentie.

Tout consommateur peut en outre décider de mettre en œuvre la garantie contre les défauts cachés de la chose vendue au sens de l'article 1641 du Code civil. Dans cette hypothèse, il peut choisir entre la résolution de la vente ou une réduction du prix de vente conformément à l'article 1644 du code civil.

 

20. Propriété intellectuelle

The systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, brands, database, etc.) operated by FIZZER within the Site are protected by all intellectual property rights or the rights of database producers in force. All disassembly, decompilation, deciphering, extractions, reuse, copies and, more generally, all acts of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of FIZZER, are strictly prohibited and may be subject to prosecution.

21. Données à caractère personnel

FIZZER practises a personal data protection policy, of which the characteristics are explained in the document entitled “Privacy Policy” which the User is expressly invited to read on the Site.

22. Durée des Services, désinscription

The subscription to the Services is for an indefinite period.

The User can unsubscribe from the Services at any time by sending a request by e-mail to that effect to FIZZER or a letter to the contact details mentioned in Article 2.

The unsubscription is effective within a maximum of 7 (seven) days of the request. It causes the automatic deletion of the User’s Account.

23. Modifications

FIZZER se réserve la faculté de modifier à tout moment les présentes conditions générales. Dans ce cas, les conditions applicables seront celles en vigueur à la date de la Commande de l’Utilisateur.

L’Utilisateur sera informé de ces modifications par tout moyen utile 14 jours au moins avant leur entrée en vigueur.

The User who does not accept the modified Terms and Conditions of Sale and Use must unsubscribe from the Services in accordance with the Terms and Conditions set out in Article “Duration of Services, Unsubscription”.

Any User using the Services after the entry into force of the amended Terms and Conditions of Sale and Use shall be deemed to have accepted these modifications which shall be fully applicable to him/her.

24. Langue

If these Terms and Conditions of Sale and Use are translated into one or more languages, the language of interpretation shall be French, in the event of contradiction or dispute related to the meaning of a term or provision.

25. Médiation

The User is entitled the right of free recourse of a Consumer Ombudsman for the amicable resolution of any dispute relating to the execution of the present Terms and Conditions of Sale and Use that would oppose the User to FIZZER, in accordance with Articles L611-1 and following, and Articles R612-1 and following, of the French Consumer Code.

For this purpose, the User can contact the following Consumer Ombudsman:

Centre de médiation et de règlement amiable des huissiers de justice [Mediation and Conciliation Centre] (Medicys)

Postal Address: 73 Boulevard de Clichy, 75009 Paris

E-mail: contact@medicys.fr

Telephone: 00 33 (0)1 49 70 15 93

https://www.medicys-consommation.fr/

In case of eventual complaints being formulated by a European Consumer, and in default of an amicable arrangement with FIZZER Customer Service, the consumers concerned can use the European Online Dispute Resolution platform at the following address:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR

26. Loi applicable et juridiction

These Terms and Conditions of Sale and Use are governed exclusively by French law.

In the event of any dispute related to the validity, interpretation and/or execution of these Terms and Conditions of Sale and Use, the parties agree that the courts of Paris shall have exclusive jurisdiction to prosecute them, except in the case of contrary mandatory rules of procedure.

27. Convention de preuve

The User acknowledges and expressly agrees:

(i) that the data collected on the Site and on the computer systems of FIZZER represent the reality of the operations carried out as part of the present conditions;

(ii) that this data constitutes the only accepted mode of proof between the parties, in particular for the calculation of the sums due to FIZZER.

The User can access his/her data in his/her User Account.

Appendix - Withdrawal Form
(Please complete and return this form only if you wish to cancel the contract.)

To the attention of: FIZZER

15 rue edouard Herriot – 14160 dives sur mer

hello@fizzer.com

I hereby notify you of my withdrawal from the contract for the Services mentioned below:

Registration on the Fizzer Website on:

Name of the User(s):

Address of the User(s):

Signature of the User(s):

(only if this Form is notified on paper)

Date :