Frequently Asked Questions - COVID-19 | Fizzer
Find here all answers explaining how Fizzer is working during the pandemic. Do you have a question? Feel free to contact us at hello@fizzer.com
Questions regarding the pandemic
Yes, Fizzer is a service that allows us to maintain a social link during this health crisis. We have set up an organisation to ensure the continuity of our service. On the printing side, Maël and Vincent continue to print your orders by adopting mesures d'hygiène strictes in our printing centre, in order to continue the delivery of your cards as soon as possible.
We print your card within 24 business hours.
Next, the regular delivery time scheduled by La Poste is applied 🕒:
- for France and Europe: 2 to 6 working days
- for USA, Canada and Australia: 4 to 12 working days
- for anywhere else in the world : 1 to 3 weeks
La Poste is working from Monday to Friday (except during holidays). Delivery times may be a bit longer than usual due to French public holidays. Thank you for your patience. 💌
Message from the French Post: "Since the beginning of the pandemic, La Poste has done everything possible to guarantee the health and protection of postal workers and customers by communicating widely on the implementation of barrier measures (courtesy distance of one metre in all exchanges, not shaking hands, washing hands very regularly with soap and water or with a hydro-alcoholic gel, etc.)."
The French Post makes every effort to ensure continuity of service and a regular passage of factors to deliver your mail and parcels. However, they are no longer able to guarantee the delivery time of Colissimo in France.
For the international, until the end of the health crisis, transport and delivery to the following destinations is suspended :
- Tunisia
- French Polynesia
- Mongolia
- Azerbaijan
- The Philippines
- Madagascar
- Mauritius
- Mali
- Ivory Coast
- The American continent except the USA, Canada, Brazil, Argentina and Mexico
The following destinations are closed : Anguilla, Antigua & Barb, Netherlands Antilles, Netherlands Antilles (Bonnair), Netherlands Antilles (Sint Maarten), Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Island, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic (Rep), El Salvador, Ecuador, Falkland Islands, Grenada, Guatemala, Guyana, Haiti, , Honduras, Jamaica, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, St. Vincent, St. Lucia, St. Kitts & Nevis, Suriname, Trinidad & Tobago, Turks & Caicos Islands, US and UK Virgin Islands, Uruguay, Venezuela.
1 free card per month
We have decided to make Fizzer free once a month.Every month, you will be able to send a free postcard to one person (envelope and postage included).
In the beginning of each month, we are going to send a code for you to insert and validate in our app.This code adds 1 extra credit to your account. Once it's done, you are all set to create and send over a free postcard. 💌
There are two possibilities:
- You receive an e-mail or a notification with the code:
- copy this code
- open our web or mobile app
- click on"Buy credits"or on the number of your credits in the right upper corner
- paste the code in the"Promo code field"
- click on"Add"
- and that's it! 1 extra credit has been added automatically
- You open our app (in which case you skip a couple of first steps mentioned above 😉)
- log in to your Fizzer account
- click on the banner"1 free card a month" up on the screen"
- your code has been added and applied by itself!
Now it's up to you to create a stunning card and surprise your loved ones! 💌
The credits don't accumulate as they aim to give everyone a chance to catch up regularly with their loved ones. 💌
You have time till the very last day of each month in order to enter your code and use your free credit. It you don't make it in time, the credit will automatically be deleted.
No worries, this is only temporary! The 1st of the following month you will be able to benefit from this offer all over again. 😉
Of course! Everyone who has a Fizzer account can benefit from the one monthly free card offer. All you need to do is simply add and validate the code of each month to get it. This code may allow you to test our app free of charge for exemple. Would you like to catch up with your loved ones more often? Share this infowith them! 💬
It is absolutely normal. The app consumes 1 credit automatically when you send a postcard but, don't worry, it was the monthly free credit that you got by adding the code of our offer. 😉
The"1 free credit a week"offer, which was supposed to last only till the end of the lockdown, continues in the form of "1 free credit a month" for the whole year! 🎉All Fizzer users can, from now on, get 1 free credit each month to continue catching up with their loved ones on the regular basis.
Here are some explanations:
Every month, you will be able to send a free postcard to one person (envelope and postage included). In the beginning of each month, we are going to send a code for you to insert and validate in our app. This code ads 1 extra credit to your account.
There are two possibilities:
- You receive an e-mail or a notification with the code:
- copy this code
- open our web or mobile app
- click on "Buy credits" or on the number of your credits in the right upper corner
- paste the code in the "Promo code" field
- click on "Add"
- and that's it! 1 extra credit has been added automatically
- You open our app (in which case you skip a couple of first steps mentioned above 😉)
- log in to your Fizzer account
- click on the banner "1 free card a month" up on the screen
- your code has been added and applied by itself!
Now it's up to you to create a stunning card and surprise your loved ones! 💌