💬 FAQ - How does it work? 🧭
🎙 Frequently asked questions
Fizzer transforms your favourite photos into personalised cards and photo books to send for all occasions: holidays, birthdays, birthdays, thanks, congratulations, weddings, births and many more! 💌
The app is available on computer or smartphone (iOS and Android).
Pour commencer, il vous suffit de créer un compte et de vous munir de crédits. Sur Fizzer, un crédit est une monnaie qui vous permet d'envoyer vos créations. Cette monnaie peut s'acheter par packs. Vous les utilisez quand bon vous semble !
- Send 1 postcard costs 1 credit
- Send 1 magnetic postcard costs 2 credits
- Send 1 greeting card costs 2 credits
- Send 1 standard photo book of 24 pages costs 10 credits
- 1 credit = 2,39€
- 10 credits = 21,90€
- 20 credits = 41,90€
- 40 credits = 77,90€
- 80 credits = 149,90€
- 150 credits = 249,90€
Once your credits are in your pocket, all you have to do is get your memories in shape:
- Select the product of your choice: classic or magnetic postcard, greeting card, set of cards or photo book
- Configure your creation according to your desires and theme
- Add your favourite pictures
- Write your message or captions (adding smileys if you wish! 😉), personalise them with the font and colour of your choice.
- Select your recipients
- Select a shipping date
- Confirm and spread the love!
When you create a card, it is processed within 24 working hours. It is printed, enveloped, stamped and shipped anywhere in the world. The price remains the same regardless of the destination. Concerning the photo books, they are made in France in 3 to 4 days. Shipping costs are included in the price whatever the destination.
Once ready, your order is handed over to La Poste, which takes care of all our deliveries. Therefore, the standard delivery times apply:
- For France and Europe: 2 to 6 working days
- For the USA, Canada and Australia: 4 to 12 working days
- For anywhere else in the world: 1 to 3 weeks
Now all you have to do is test it!
All cards, whatever the format (postcard or greeting card), are sent in an envelope, at no extra cost!
- Your photos remain confidential 👀
- Your card is protected from the elements ☔️
Are you planning to travel or to say hello 👋 to a loved one living abroad? Know that you can send your cards and photo books to any country in the world at no extra cost! It is included in the purchase of your credits. 🌎 The price (1 credit) also includes postage and the envelope.
Cards
All your cards pass through the hands of Maël and his team, in charge of printing.
Lorsque vous créez une carte avant 11h00 (heure française), elle est remise à La Poste le jour même. Après 11h00, elle est expédiée le prochain jour ouvré à la même heure. Ensuite, pour ce qui est des délais, ce sont ceux de La Poste qui s'appliquent 🕒:
- For France and Europe: 2 to 6 working days
- For the USA, Canada and Australia: 4 to 12 working days
- For anywhere else in the world: 1 to 3 weeks
La Poste is working from Monday to Friday (except during holidays). Delivery times may be a bit longer than usual due to French public holidays. Thank you for your patience.
P.S. If you want to know more about the Print team who takes care of your orders, we prepared an article about them HERE.
Photo books
Your photo book is made in France within 3 to 4 working days. It is then handed over to the postal services for delivery within :
- For France and Europe: 2 to 6 working days
- For the USA, Canada and Australia: 4 to 12 working days
- For anywhere else in the world: 1 to 3 weeks
Prix
PrixWhen you buy a credit, it does not mean that your order is shipped. 🙂 In fact, you can compare a credit to a currency. The credits you have purchased (individually or in a pack) can be used to create and send postcards, greeting cards, a set of cards or a photo book. At each end of creation, before validation, Fizzer shows you the cost, in credits, of your order, according to the product and the number of recipients selected.
Once the order is confirmed, your credits are deducted from your account.
To ship your order for sure, just :
- Make sure you have enough credits or buy a few in advance.
- Start your creation
- Select one or more recipients
- Validate and it's done! The necessary credits will be automatically deducted from your Fizzer account.
To fill up with memories (and to please friends or family 😉), there are different packs whose prices are as follows:
- 1 credit = 2,39€
- 10 credits = 21,90€
- 20 credits = 41,90€
- 40 credits = 77,90€
- 80 credits = 149,90€
- 150 credits = 249,90€
1 postcard = 1 credit
1 magnetic postcard = 2 credits
1 greeting card = 2 credits
1 standard 24-page photo book = 10 credits
Pour les cartes, le prix comprend l'affranchissement et l'enveloppe. ✉️ Pour l'album, le prix comprend les frais de livraison quelle que soit la destination.
Need to fill up on credit before you delight your loved ones? 📬
Follow the guide!
- Log in on the app
- Click on the Menu
- Click on ""Buy credits"or on your credit number
- If needed: add your coupon code and click on ""Add"
- Choose the pack you prefer
- Click on "Buy"
- Complete the payment and it's done!
You are now ready to make your loved ones smile! 😃
Each product requires the use of credits. The more options and recipients you add, the more the cost in credits will vary. For 1 recipient :
- one postcard = 1 credit (envelope and postage included)
- one magnetic postcard = 2 credits (envelope and postage included)
- one greeting card = 2 credits (envelope and postage included)
- a set of cards = 1 credit/postcard or 2 credits/greeting card
- a standard photo book = 10 credits (shipping included)
It's simple: you multiply the unit cost of the product by the number of selected recipients.
- 1 postcard (1 credit) for 5 recipients = 5 credits
- 1 carte postale aimantée (à 2 crédits) pour 5 destinataires = 10 crédits
- 1 greeting card (2 credits) for 5 recipients = 10 credits
- 1 set of 10 postcards (1 credit) = 10 credits
- 1 set of 10 greeting cards (2 credits) = 20 credits
- 1 standard 24-page photo book = 10 credits minimum + 1 credit per additional double page
Since 2014, we have been using Stripe, a payment system known for its reliability, security and data encryption.
Stripe is PCI certified. PCI certification is an international security standard that guarantees the security of our data. The platform thus benefits from the most recent developments to secure our electronic payments.
One thing's for sure, you have nothing to worry about. Your bank details are in good hands and that's a priority for us!
All payments made on Fizzer use €, $, and £.
Yes, many businesses use Fizzer to surprise their clients with personalized cards. If you have a specific request, please contact us at hello@fizzer.com.