FAQ - Comment ça marche ?
🎙 Frequently Asked Questions
Fizzer transforms your favorite photos into cards, journals and personalized albums to send for all occasions: holidays, birthdays, thanks, congratulations, weddings, births and many more! 💌
The app is available on computer or smartphone (iOS and Android).
To get started, all you need to do is create an account and get some credits. On Fizzer, a credit is a currency that allows you to send your creations. This currency can be purchased in packs. You use them whenever you want!
- Send 1 Post card costs 1 credit
- Send 1 magnetic postcard costs 2 credits
- Send 1 event card (announcement) costs 2 credits
- Send 1 standard photo album of 24 pages costs 10 credits
- Send 1 review costs 5 credits
- 1 crédit = 2,79 €
- 10 crédits = 25,99 €
- 20 crédits = 49,99 €
- 40 crédits = 95,99 €
- 80 crédits = 179,99 €
- 150 crédits = 299,99 €
Once you have your credits in your pocket, all you have to do is put your memories in shape:
- Select the product of your choice: classic or magnetic postcard, event card, set of cards or photo album
- Configure your creation according to your desires and the theme
- Add your favorite photos
- Write your message or your captions (adding smileys if you wish! 😉), personalize them with the font and color of your choice
- Select your recipients
- Choose a shipping date
- Save and hit send!
When you create a map, it is processed within 24 working hours. It is printed, enveloped, stamped and shipped anywhere in the world. The price remains the same regardless of the destination. As to photo albums, they are made in France in 3 to 4 days. Shipping costs are included in the price regardless of the destination.
Once ready, your order is delivered to La Poste, which takes care of all our deliveries. The standard deadlines therefore apply:
- France and Europe: 2 to 6 working days
- USA, Canada and Australia: 4 to 12 working days
- Rest of the world: 1 to 3 weeks
All you have to do is test!
All cards, whatever the format (postcard or announcement), are sent in an envelope, and that, at no additional cost!
- Your photos remain confidential 👀
- Your card stays warm and is spared from the weather ☔️
Are you planning to travel or say hello 👋 to a loved one who lives abroad? Know that you can send your cards to any country in the world at no extra cost! It is included in the purchase of your credits. 🌎 Price also includes postage and envelope.
The cards
All your cards pass through the hands of Maël and his team, in charge of printing.
When you create a card before 11:00 a.m. (French time), it is delivered to La Poste the same day. After 11:00 a.m., it is dispatched the next working day at the same time. Then, in terms of deadlines, those of La Poste apply 🕒:
- France and Europe: 2 to 6 working days
- USA, Canada and Australia: 4 to 12 working days
- Rest of the world: 1 to 3 weeks
La Poste currently operates from Monday to Friday (excluding public holidays). The delays can therefore be a little longer than usual taking into account the public holidays in May. We thank you for your understanding and your patience. 💌
If you want to know more about the team that prints and ships your cards, we have written a short article on the subject to read HERE.
Photo Albums
Your photo album is made in France in 3 to 4 days. It is then handed over to the postal services for delivery within:
- France and Europe: 2 to 6 working days
- USA, Canada and Australia: 4 to 12 working days
- Rest of the world: 1 to 3 weeks
Price
When you buy a credit, it does not mean that your order is shipped. 🙂 In fact, you can compare a credit to a currency. The credits you have purchased (individually or in packs) allow you to create and send postcards, event cards, a set of cards, magazines or even a photo album. At each end of creation, before validation, Fizzer tells you the cost, in credits, of your order, depending on the product and the number of recipients selected.
Once the order has been placed, the necessary credits are deducted from your account.
To ship your order for sure, just:
- Check that you have enough credits or buy some in advance
- Start your creation
- Select one or more recipients
- Validate and you're done! The necessary credits will be automatically deducted from your Fizzer account.
To stock up on memories (and please friends or family 😉), there are different packs, the prices of which are as follows:
- 1 crédit = 2,79€
- 10 crédits = 25,99€
- 20 crédits = 49,99€
- 40 crédits = 95,99€
- 80 crédits = 179,99€
- 150 crédits = 299,99€
1 postcard = 1 credit
1 magnetic postcard = 2 credits
1 event card = 2 credits
1 standard photo album of 24 pages = 10 credits
1 standard journal of 16 pages = 5 credits
For cards, the price includes postage and envelope. ✉️ For the album, the price includes delivery costs regardless of the destination.
Need to stock up on credits before delighting your loved ones? 📬
We show you the way!
- Connect to the Fizzer app
- See you in the Menu
- Click on "Buy credits" or your remaining number of credits
- If needed: add your promo code and click on "Add"
- Select the package of your choice
- Click on "Buy"
- Proceed to payment and you're done!
You are now well prepared to make your loved ones smile with toothy smiles! 😃
Each product requires the use of credits. The more options and recipients you add, the more the cost in credits will vary. For 1 recipient:
- a postcard = 1 credit (envelope and postage included)
- a magnetic postcard = 2 credits (envelope and postage included)
- an event card = 2 credits (envelope and postage included)
- a batch of cards = 1 credit/postcard or 2 credits/event card
- a standard photo album = 10 credits (shipping included)
- a standard 16-page journal = 5 credits
It's simple: you multiply the unit cost of the product by the number of recipients selected.
- 1 postcard (at 1 credit) for 5 recipients = 5 credits
- 1 magnetic postcard (at 2 credits) for 5 recipients = 10 credits
- 1 event card (at 2 credits) for 5 recipients = 10 credits
- 1 set of 10 postcards (at 1 credit) = 10 credits
- 1 set of 10 event cards (at 2 credits) = 20 credits
- 1 standard journal of 16 pages = 5 credits
- 1 standard photo album of 24 pages = 10 credits minimum + 1 credit per additional double page
Since 2014, we have been using Stripe, a payment system known for its reliability, security and data encryption.
Stripe is PCI certified. PCI certification is an international security standard that guarantees the security of our data. The platform thus benefits from the most recent developments to secure our electronic payments.
One thing is certain, you have nothing to worry about. Your bank details are in good hands and that is a priority for us!
All payments made on Fizzer are made in €, $ and £.
Bien sûr ! De nombreux professionnels utilisent Fizzer pour surprendre leurs clients et collaborateurs avec des souvenirs personnalisés. Si vous avez une demande spécifique, contactez-nous à hello@fizzer.support.